DELIVERY
For all orders we use a 3rd Party Shipping agent, depending on location and order size this could be DHL or LCB. All orders will be processed for delivery within 48-72hours of receiving the order and a dispatch receipt will be sent.
On occasions, the delivery may take longer due to bank holidays and other events.
All orders received on a Friday will be delivered the following week.
REFUND POLICY
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, you must provide a photo of the product (wine bottle or other) and state the reason why you are requesting to return the product. You’ll also need the receipt / proof of purchase.
To start a return, you can contact us at ciao@vinanima.com . If your return is accepted, we will refund the value. There is no reason to return the product. Please dispose of it.
If you have any questions please contact us at ciao@vinanima.com
CORKED OR OUT OF CONDITION BOTTLES
If you suspect a wine is out of condition, reseal the bottle and contact us within 24 hours via ciao@vinanima.com . We may need to arrange collection of any suspected out of condition bottles for analysis.
Faulty wines will be refunded, credited or replaced, subject to availability. Please note that we can only offer refunds, credit or replacements up to three months from the original purchase date, providing the bottles have been properly stored.
With respect to older wines, we will make reasonable efforts to verify the provenance of such wines but we cannot guarantee the authenticity or quality of the wine in the bottle.
Older products may age and mature in different ways which may not be to all tastes, and some wines may deteriorate in quality. Unfortunately, we are unable to refund, credit or replace mature wine over 10 years of age and these bottles are ‘sold as seen’.
Need Help?
Contact us at ciao@vinanima.com for questions related to refunds and returns.
